Open Access Original Research Article

Service Quality, Price and Student Satisfaction in Modibbo Adama University of Technology, Yola. Adamawa State Nigeria

Haruna Isa Mohammad

Journal of Economics, Management and Trade, Page 1-12
DOI: 10.9734/BJEMT/2016/26071

Satisfying students is an important factor towards quality university education because students are the major customers of universities. This study analysed service quality, price and student satisfaction in Modibbo Adama University of Technology, Yola. The major objective is to assess the relationship between service quality, price and student satisfaction. The study used a sample size of 215 students from different departments and schools in the Modibbo Adama University of technology, Yola. The study analysed data using regression, Anova and independent t-test. The study found that tangibles, assurance and price were significantly associated with student satisfaction while reliability, responsiveness and empathy were not significantly related to student satisfaction. The study recommends that management of Modibbo Adama University, Yola should engage qualified lecturers, universities should encourage departments to open student support services and management should consider continue with the current pricing.


Open Access Original Research Article

Discussion on Relationship between Guanxi and Corruption in China

Ruihui Han

Journal of Economics, Management and Trade, Page 1-9
DOI: 10.9734/BJEMT/2016/27577

Anti-corruption movement became more violent in recent years in China, because China government notices the corruption damaged the social interests seriously. In many cases, guanxi is regarded as the corruption phenomenon, as guanxi is almost always involved in the corruption. Previous researches have analyzed guanxi’s function in corruption. However, questions have been raised that whether guanxi is the cause of corruption. Up to now, far too little attention has been paid to the question whether guanxi is the cause of corruption. This paper set out to analyze the relationship between guanxi and corruption. Results showed that guanxi is not the cause of corruption, on the contrary, it is only the tool of corruption. That is, guanxi is the passive factor in corruption. Guanxi’s corruption function can only be achieved in the special circumstances, such as the men-ruling public administration and legality, and the information asymmetry. Besides, in Confucian traditional cultural society, guanxi is the important resource of power for the individual. So guanxi is easily transformed into the corruption.


Open Access Original Research Article

Profitability of Insurance Companies in Ghana: Panel Co-integration and Causality

Kwasi A. Darkwah, Abeku A. Asare-Kumi, E. N. N. Nortey, Isaac Baidoo

Journal of Economics, Management and Trade, Page 1-11
DOI: 10.9734/BJEMT/2016/25732

There are several factors that affect working capital management on profits of insurance companies in Ghana. The main objective of the study is to determine the factors that significantly influence the profitability of insurance companies in Ghana. Principal Component Analysis (PCA) was used to reduce the potentially large number of variables to a smaller set of significant variables that influence working capital management on profit for 10 insurance companies listed on the Ghana Stock Exchange between 2008 and 2014 without loss of information. Five significant factors; namely Cash Conversion Cycle, Debt Ratio, Current Ratio, Sales Growth Rate and Accounts Collection Period extracted using principal component analysis were used as regressors to identify the source of causation for profitability by testing the causal effect between working capital management and profitability in the insurance companies in Ghana over the period 2008-2014. A unit root test for all the extracted variables from principal component analysis showed that a co-integration test was feasible. A co-integration panel test revealed that there was a long run relationship between the extracted variables from principal component analysis. A two-step procedure generated a panel-based error correction and a Granger causality test revealed that there is a bi-directional causal relationship between working capital management and profitability. Hence, Cash Conversion Cycle, Debt Ratio, Current Ratio, Sales Growth Rate and Accounts Collection Period together have a significant effect on the profitability of insurance companies in Ghana and the reverse is true.


Open Access Original Research Article

Tweedie Model for Analyzing Zero-Inflated Continuous Response: An Application to Job Training Data

Nabila Parveen, Muhammad Abu Shadeque Mullah, Mohammad Ahshanullah

Journal of Economics, Management and Trade, Page 1-7
DOI: 10.9734/BJEMT/2016/26043

Continuous data with substantial proportion of zero values arise often in many disciplines. Modeling such zero-inflated data is always challenging. We use Tweedie model to analyze zero-inflated continuous outcome with a view to evaluate the effect of job training on future earnings, and also on the difference between pre- and post-training earnings. We further assess the effect of pre-training earnings on the post-training earnings. We used data from a job training program in the USA where 445 subjects were followed for three years. Results suggest that job training has statistically significant impact (p-value <0.05) on future earnings, as well as on the change in pre- and post-training earnings. The effect of pre-training earnings on post-training earnings is however not found to be statistically significant. We found the Tweedie model to be particularly suitable for analyzing zero-inflated data to make valid statistical inference.

Open Access Original Research Article

Examining Customer Satisfaction and Switch Intentions in the Banking Industry, Ghana: A Critical Study of the Ghana Commercial Bank Experience

Caiphas Kwame Kenney, Jones Kumah, Ofosu Amofah, Prince Emmanuel Manu

Journal of Economics, Management and Trade, Page 1-14
DOI: 10.9734/BJEMT/2016/26494

This paper empirically examines the extent of satisfaction experienced by customers and their switch intention within the Ghanaian banking industry, with special focus on Ghana Commercial bank. The study involved a cross-sectional survey of 200 respondents using structured questionnaire personally administered. All the questionnaires were retrieved and analysed using the Statistical Package for the Social Science (SPSS 16.0). The findings indicate that customers were not satisfied with the overall service of the bank but that has no significant effect on their switch intention. Quality, Price and Brand image each also has a positive relationship with customer overall satisfaction of service within the banking industry, the instance of Ghana Commercial Bank. Theoretically, it found a positive relationship between service satisfaction and switches intentions; and between quality, price and brand image and overall service satisfaction. Quality, price and brand image may be viewed as separate constructs of service satisfaction. Managers could influence Service Satisfaction through the three critical aspects of Service Satisfaction unique to the banking industry, but cannot influence switch intentions through service satisfaction level experienced. The paper contributes to the body of knowledge in the area of service satisfaction and switches intentions and as well constructs of service satisfaction and provides important theoretical and managerial implications for major players within the banking industry.


Open Access Original Research Article

Structural Determinants of Energy Consumption in an Importing Country: The Case of Togo

Kuawo- Assan Johnson

Journal of Economics, Management and Trade, Page 1-11
DOI: 10.9734/BJEMT/2016/27636

In the current changing world, the question of access to energy sources has become a concern for many countries. This article aims to identify the structural determinants of the level of energy consumption in a country heavily depending on imported energy by taking the example of Togo. Econometric estimations show that the energy consumption depends not only on internal factors but also on external ones. Considering the three main energy suppliers of Togo that are Ivory Coast, Ghana and Nigeria, the study shows a negative and significant effect of Ghana's growth on the level of energy consumption of the country. In terms of implications, the results of this study show that Togo should encourage investment in the search for alternative energy sources and work towards the realization of community projects in the energy sector in order to reduce its imports in terms of energy.


Open Access Short Research Articles

Constraints and Incentives in Using Renewable Energy Technology in MSMEs: A Mexican Case

Francisco J. Segura, Beatriz Ríos, Patricia Rivera, Hugo de la Rosa, José A. Zárate

Journal of Economics, Management and Trade, Page 1-8
DOI: 10.9734/BJEMT/2016/27238

This paper shows the results of an investigation aimed to determine if some organizational and market variables are related to the propensity of micro, small and medium enterprises (MSMEs) to use renewable energy. The methodology of the study is correlational, and uses statistical techniques such as contingency tables and Analysis of Variance (ANOVA) to analyze the relationships between the dependent and independent variables. We included 160 micro, small and medium enterprises. The sample included 86 percent of companies with fewer than 10 workers; 11% of 10 to 50 workers; and 3% 50 to 250 workers. The method of data collection involved the application of a survey of owners and managers of companies. Significant relationships between the dependent variable intention to invest in renewable energy and geographic dispersion of market variables and level of information on renewable energy were also found. Among the main findings we conclude that the factor most related to the adoption of behaviors associated with sustainable consumption, would be the level of information they have access to MSMEs, which suggests the importance of designing programs to improve the quality and quantity of information available for the different business segments, especially for those who meet other characteristics associated with the adoption of these technologies, such as greater vertical integration, more dispersed markets and higher levels of income.