Open Access Original Research Article

Effect of Compliance to Sacco Regulatory Authority (SASRA) Regulations on Financial Performance of Deposit Taking Savings and Credit Co-Operatives (SACCO) Kenya

Maina Waiganjo, Serah Wanyoike, Evans Koitaba

Journal of Economics, Management and Trade, Page 1-6
DOI: 10.9734/BJEMT/2016/20159

Aim: This study sought to establish the effect of SASRA Regulations on SACCOs’ financial performance in Nairobi County. More specifically, the study sought to investigate the effect on staff competence, quality of board of directors and corporate governance on financial performance of SACCOs.

Study Design: Data were collected from all the 34 Deposit Taking SACCOs in Nairobi County using a structured questionnaire.

Methodology: Both descriptive and inferential statistics were used to analyze the data.

Results: The study findings indicated that the quality of the Board of Directors, staff competence, corporate governance (β1 =.567; p =0.013), (β2 =.705; p =0.000) and (β3 =.778; p = 0.019) respectively had significant effect on the financial performance of the SACCOs.

Conclusions: Corporate governance was identified as the most significant effect of SASRA regulations on the SACCOs financial performance. The researchers recommend that SASRA regulations should be modified to upgrade the roles and qualifications of the Board members in order for them to play a more influential role in improving the financial performance of the SACCOs and also there’s need to have more staff involvement in decision making at higher levels at some point in their careers in order to develop their potential as future managers and directors of the SACCOs.

Open Access Original Research Article

Results on Foresight-Research for Nanotechnology Industry Development for the Next Economy in Ukraine

Igor Shostak, Igor Matyushenko, Mariia Danova

Journal of Economics, Management and Trade, Page 1-15
DOI: 10.9734/BJEMT/2016/20562

Aims: The aim of the article is to consider the generalized procedure for implementation of the foresight-project for determining the perspective directions of STD nanotechnology industry using the suggested information technology.

Study Design: Initial data for foresight-research are statistical data of 2009 – 2013 years, namely, official statistical data of the state institutions and international organizations, publications of reference character, analytical monographs, annual statistical bulletins, and annual Ukrainian State Statistical Bureau reports.

Place and Duration of Study: Scientific research center for industrial development problems in the National academy of Sciences of Ukraine & Department of Software Engineering, National Aerospace University named after N.Y. Zhukovsky “KhAI” in 3-d quarter of 2014.

Methodology: As the main method of research it was used content analysis that allowed to make a meaningful analysis of classic papers and researches of modern economists-practitioners devoted to peculiarities of the foresight-research in high-tech industry development in different countries. As the formal basis it is chosen methods of bibliometrics and scientometrics (counting the number of publications), multicriterion problems decision making (t-ordering, Pareto optimality) and patent analysis (analysis of the curves the dynamics of inventive activity) are chosen.

Results: It is considered the organization of foresight-research in different countries of the world and in Ukraine. It is defined the extent of automation for national foresight-projects. It us given the generalized procedure for implementation of the foresight-project for determining the perspective directions of scientific and technical development nanotechnologies. The result of the implementation of the foresight-research is a number of priorities of the nanotechnology industry in Ukraine. It is stated the approach to integrated automation of foresight-projects in Ukraine. In future members of foresight projects will implement the theoretical developments in the form of interactive decision support system. It is given the extent of automation of the developed methodical approach to realization of foresight-researches in Ukraine as well as their mathematical and methodical support is given. The priorities for the development of the nanotechnology industry are nanomaterials and technology as well as special equipment for the development and production of nanomaterials and nanodevices, since their vector assessments constitute the Pareto set.

Conclusion: Features of the economies in different countries cause expediency in creating special foresight models for each country. Ukrainian version of foresight based on expert assessment is imperfect due to excess subjectivity. Increase of efficiency in the Ukrainian foresight lies in the plane of its computerization. The received results serve as methodological basis for creating the system of complex automation of forecasting process for STD in large-scale objects.

Open Access Original Research Article

Electronic Customer Relationship Management (E-CRM) & Marketing Performance: Empirical Evidence from Nigeria Telecom Sector

Ekakitie-Emonena Sunny, Olafare S. Abolaji

Journal of Economics, Management and Trade, Page 1-14
DOI: 10.9734/BJEMT/2016/19924

This study x-rays the adoption and use of electronic customer relationship management (CRM) in managing customers and subscribers of telecom services. The objective is to ascertain the variants of electronic marketing and how they impact the market performance of firms in the telecom industry. Extant literature on CRM and the predictive factors of e-service quality, web-based CRM, internet-enabled CRM and mobile CRM were discussed to put the study in perspective. Market performance of three leading firms: MTN, Airtel and Globacom constitute the dependent variable measured on a 5-point likert scale. In total, 900 questionnaire forms were distributed to customers of the three ISP firms, in Edo, Delta and Anambra States, first using stratified sampling where 300 forms were administered on each firm adopting an accidental sampling method to each stratum. Regression technique was deployed to analyse the sample gathered. Outcomes suggest a positive relationship between the predictor variables and marketing performance. E-service quality, internet-enabled CRM and Mobile CRM proved sufficiently influential to market performance of ISP firms sampled. ANOVA statistics was used to ascertain the differences of means along the predictor variables and market performance. Outcome reveal no significant difference in means, however Duncan test was applied to determine how the means are separated. Only the factor of web-based CRM was separated across the firms sampled, it was also the factor that was not significant at 0.05%. The implication is that Web-based CRM is not yet popular but the other three are gaining increased usage. All three null hypotheses were rejected. The study suggests the increase use of the factors revealed to be significant and the increase in the use of web-based factor. It was also suggested that other factors be integrated into the statistical model which is adjudged weak. Lastly more studies on CRM are advised to help integrate its usage into the operations of Nigeria business enterprises.

Open Access Original Research Article

Identifying the Impact of Spiritual Leadership on Organizational Citizenship Behavior in the Iranian Healthcare Industry

Mohsen Malekalketab Khiabani, Mandana Abdizadeh, Mas Bambang Baroto

Journal of Economics, Management and Trade, Page 1-15
DOI: 10.9734/BJEMT/2016/21678

Aims: Previous scholars have investigated the impact of spiritual leadership (SL) on organizational citizenship behavior (OCB); this article aims to identify the impact of SL on OCB in the Iranian healthcare industry.

Study Design: Different healthcare centers in Tehran, Iran.

Methodology: This study is based on a quantitative approach and uses a questionnaire distributed among 252 employees in different job positions within different healthcare centers located in Tehran, Iran. To analyze the data, the statistical package of social sciences (SPSS) version 22 is used. Reliability test, factor analysis and standard regression analysis were applied.

Results: The findings supported the notion that SL had a positive impact on OCB (beta coefficient=.101). However, according to the results, determination of SL on OCB in the Iranian healthcare industry is very weak. They also showed that five dimensions of SL had positive relationship with SL. Among them, performance feedback was the most remarkable with (beta coefficient=.361). Two of SL dimensions were excluded due to collinearity which was membership and altruistic love. Finally, findings revealed that all dimensions of OCB had positive relationship with OCB. Among the dimensions, conscientiousness was salient with (beta coefficient= .390).

Conclusion: spiritual leaders help employees to exhibit extra-role behaviors and provide further evidence to support the impact of SL on OCB. This can be a useful key to increase organizational effectiveness.

Open Access Original Research Article

Mobile Marketing in a Digital Age: Application, Challenges & Opportunities

Ekakitie-Emonena Sunny, Odanibeh John Anael

Journal of Economics, Management and Trade, Page 1-13
DOI: 10.9734/BJEMT/2016/19925

Digitalization as a strong component of the globalization process is currently breaking barriers and throwing up opportunities in many professions. Marketing can be pinpointed as a foremost beneficiary. This study is objected towards x-raying the marketing activities to which digital technology, especially mobile devices, can be applied in the task of promotion and positioning products/services for customer adoption. The methodology employed to drive this study are observed and evolving phenomenon in mobile marketing for which mobile devices have served as effective channels for reaching prospective customers. Espo Facto evidences of mobile devices’ efficacy are also used as a support technique to validate the study. Literatures reviewed are in the area of mobile devices, concepts and their applications as powered by ISP firms. Beneficial as mobile devices are for marketing and its extant capacity for fast and personalized transaction, they nonetheless throw up some challenges to African and LDCs economies. These challenges along with their limitations were clinically discussed. In the light of possible areas of application, the study reveals a rich spectrum of opportunities beckoning African entrepreneurs for exploitation. As recommendations, study advices African leaders to close the power deficit and adopt the ICT culture as a business orientation. Again, it is suggests that application/software development that aid local and global participation in mobile advertising be encouraged. Lastly, we recommend that schools’ curriculum be expanded to teach digital knowledge and evolving best practices in marketing communications to enable Africans integrate into the digital age and become major players in the use and application of mobile devices for business growth and sustainable socio-economic development.

Open Access Short Research Articles

Quality Measurement in Public Sector Organisations

Liliana Hawrysz

Journal of Economics, Management and Trade, Page 1-7
DOI: 10.9734/BJEMT/2016/21973

Public services have a significant influence both on the life of citizens and on the functioning of the whole economies. It is not possible to talk about the improvement of the quality of the services rendered by the public sector without measuring it. The measurement is the starting point to improve and increase the quality and to continuously improve the organisation activities. There is no ideal assessment method, thus it is worth using several at a time in order to achieve a more or less objective view. If the quality assessment is to be valuable for the organisation, it should result from the inner need to verify the quality of services in order to improve them. It should thus result from the quality consciousness and responsibility for it. The aim of this article is to answer the question whether the public sector organisations measure the quality and if that is the case, how often they measure it and what kind of tools do they use for the measurement. The survey results have been used in the paper. The survey has been conducted among 102 public sector organisations in Poland. The first part of the paper is theoretical and aims at presenting the methods and indicators applied to measure quality and classifying them. The second part presents the survey results concerning the use of these measurements by different kinds of organisations (e.g. state or self-government, public finance sector and organisations of different sizes).

Open Access Mini Review Article

Iraq’s Trade Import and Export Patterns and their Repercussions

Andreea Gabriela Ponorîcă, Latfe Jabar Zaqeer, Ahmed H. Juhi Al-Saedi

Journal of Economics, Management and Trade, Page 1-12
DOI: 10.9734/BJEMT/2016/20523

Aims: To diagnose the actual situation in Iraq in terms of import and export patterns, taking into consideration both trade agreements and sanctions from the international community, in order to determine whether the needs of its recovery and reintegration are covered or not and what type of future action needs to be taken.

Methodology: A thorough analysis of the goods imported and exported by Iraq, respectively their afferent trade formalities, along with the main countries or international organizations having commercial relationships with the Arab country, was undergone. Moreover, in the attempt to relate to the international stage, several comparisons between the current situation in Iraq in terms of trade and the one from its neighboring countries were also made.

Results: Iraq’s trade import and export patterns do not fit perfectly the requirements of a country in Iraq’s position, but the mismanagement of the government and the inefficiencies in managing foreign investments are directly responsible for the malfunctioning of trade relationships.

Conclusion: The government of Iraq needs to attract importers, foreign investors and business persons by fighting against the lack of transparency and the high level of corruption, and to fund the timely development of the private sector in order to succeed the transition to a real market economy.