Journal of Economics, Management and Trade 2020-05-27T08:59:36+00:00 Journal of Economics, Management and Trade Open Journal Systems <p><strong>Journal of Economics, Management and Trade (ISSN:&nbsp;2456-9216)</strong> publishes manuscripts with valuable insight to research, ideas and strategies of economics, management and trade. The journal also encourages the submission of useful reports of negative results. This is a quality controlled, OPEN peer reviewed, open access INTERNATIONAL journal. This journal aims to publish high quality papers (<a href="/index.php/JEMT/general-guideline-for-authors">Click here for Types of paper</a>) in all below mentioned areas.</p> Broadband Penetration and Economic Growth: Evidence from Nigeria 2020-05-27T08:59:36+00:00 S. V. Oloja Olubokun Sanmi O. A. Obolo M. F. Ayinuola <p>This paper investigated the relationship between broadband penetration and economic growth in Nigeria. The secondary data for the study were collected from the World Bank and this includes data on Internet broadband usage and Gross Domestic Product while the primary data were generated from the questionnaire administered to the respondents. The descriptive statistics and the ordinary least square regression analytical method were used to examine the relationship between broadband penetration and economic growth. It was discovered that a per cent increase in broadband penetration will only increase output (Economic Growth) by 0.1 per cent in Nigeria. The data analysis showed a significant and positive relationship between broadband penetration and economic growth. The study thus recommended that efforts must be made towards the implementation of broadband policy and effective utilization of the broadband network. Also, better telecommunication reforms that will create enabling environment and encourage the inflow of broadband networks should be made.</p> 2020-05-14T00:00:00+00:00 ##submission.copyrightStatement## Customers’ Satisfaction that Influences Business Bank Growth (Study Case of an Indonisian Bank) 2020-05-27T06:34:50+00:00 Bernard Hasibuan <p><em>The existence of Rural Banks (BPR) in assisting the development and economic progress of the community, especially in rural areas is very important. The purpose of this article is to examine and analyze impact cust</em><em>omer’s satisfaction</em><em> to</em><em>business bank growth</em><em> of conventional rural banks in West Sumatra. </em>The studied Indonesian Bank<em> (Code: X)</em> is a regional bank, formed by a non-governmental organization that is experiencing very rapid growth. Customers’ satisfaction will be achieved if the quality of services provided is in accordance with their needs. Therefore, it is necessary to know the value of the level of customers’ satisfaction with service facilities, priority service improvement can be done through the Potential Gain Customer Value Index. The methods used were the <em>servqual</em> method and the PGCV (Potential Gain Customer Value). The <em>servqual</em> method aimed to see the service quality attributes that need to be improved, and the PGCV method aimed to complete the analysis results of <em>servqual</em> by determining the priority of improvements that had to be done based on the PGCV index. Based on the analysis results, there were two service quality attributes that became the improvements priority, namely the Affordable Credit Interest with the score gap of -1.35, and the Professional Survey Teams with the score gap of -0.57. The PGCV index analysis showed the results with the first improvement proposal, namely the Affordable Credit Interest with the PGGV index of 7.47.Managerial implication of this study is understanding for the bank managers that customer is not merely a customer, they are more then what a banking industry thinks. So they need to understand the factors like service quality, customer services, employee behavior, prompt services, customer relationship management which significantly contribute in customer satisfaction.</p> 2020-05-27T00:00:00+00:00 ##submission.copyrightStatement##